How To Find Out If I Have Unpaid Debt – You’ve done your part of the deal, so now you expect the same kind of accuracy from your client—paying for a job done.
In situations like these, it is essential that you take matters into your own hands and request payment directly.
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Avoiding money talk is perhaps one of the most widespread social norms. From employers forbidding salary discussions to friends dodging income-related topics – money has been taboo for a while now.
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In fact, Empower’s research on Americans’ financial attitudes, behaviors, and perceptions showed that 62% of 2,000 surveyed U.S. adults had no financial plans.
Well, psychological research on self-esteem and income has shown that we tend to draw our sense of self-esteem and self-worth from material possessions, so money conversations are almost naturally uncomfortable. If we openly shared how much money we earn, we would be revealing how valued we are by our employers or companies.
According to Cara Macksoud, financial behavior specialist, the habit of avoiding money talk is, in fact, deeply rooted in our childhood:
“First of all, we don’t practice [talking about money] enough. Nobody’s good at anything off the bat, and money was a taboo subject from the time we were little kids. We didn’t learn to talk. About it more freely, we have not learned to navigate these conversations.
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Then, after we step into adulthood, the conversations don’t get any easier. In fact, it’s quite the opposite, according to Cara:
“We have a really hard time when there is pressure or added pressure to something and we need to bring money into the conversation – that’s what makes us feel even worse. For example, if you have a boss who treats you poorly, it can Be even harder to ask for what you are worth.
Since money talk usually comes hand in hand with a fear of rejection and our deep insecurities, it’s no wonder we avoid talking about it at all costs.
Being uncomfortable discussing money with friends doesn’t take away much from your conversation, and it doesn’t ruin your friendships. You still have a bunch of other topics to touch on, and your friends probably don’t even notice that you change the subject when finances come around.
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However, treating money as an off-limits topic when it comes to your payment usually comes at a greater cost. You might even cringe at the thought of bringing up the word ‘dollar’ in a business environment, let alone asking for a raise.
The solution, according to Dr. Kyle Elliott, career coach and Forbes Coaches Council member, lies in assessing the risks:
“A useful strategy for overcoming fear is to write down the best-case and worst-case scenarios that could result from your request. You’ll quickly realize that the worst case is that you simply don’t get a raise, and the best case Is that you get more money in your pocket.
The same goes for situations where you do the work on time and then wait months for your client to settle the invoice. When you weigh the pros and cons, you will realize that you have nothing to lose by reaching out to your client and asking for the money you have earned.
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As long as you remain professional, direct and precise in your request – your payment reminder will most likely pay off in the end.
If you charge your clients by the hour, you’ll need to fine-tune your system to stay on top of your hourly earnings. Find out how to do it here:
Now that you have successfully conquered the fear of asking for payment for your services, you may be troubled by the question of timing.
A good rule of thumb to avoid late payments is to issue your invoice first and then send a number of shorter emails before and after the payment due date:
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By sending your emails at such regular intervals, you will remain polite and patient, but also show your clients that you are professional about payment matters.
Furthermore, you will present yourself as someone who values their work – prompting the client to value it too.
To help you stay as professional as possible, we’ve created 6 different payment request email templates you can use for free.
If you’re a fan of templates, you might benefit from some of the free templates from our extensive template archive:
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We know how uncomfortable it can be to ask clients for money, especially if you’re never sure how polite or rude you can sound in your email, or you’ve never dealt with overdue invoices before.
Here you can submit each individual payment requesting email you send to your client and politely request payment. We have 6 different payment request email templates you can download and use.
After you have successfully met your agreed deadline, now is the time to issue your invoice to the client.
Since the purpose of your invoice email is to provide your client with the necessary information about their payment, make sure that the body of your email is as short and informative as possible.
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Also try to send your invoice at least 2 weeks before the payment due date to ensure your client has enough time to collect and organize payment documentation when paying contractors. This way, you will minimize the chances of waiting to receive payment for too long or having to remind clients about outstanding payments.
Try keeping your tone while writing an email you’ll send a week before the payday:
You don’t need to request payment right away in the second email – you just need to make sure your client knows your payment terms and basic information beforehand.
This way, you will position yourself as a professional who regularly tracks payments and sends payment follow-up emails if the client does not pay on time.
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When the day of the payment comes, and you still have not paid, you have to deal with it.
Since this is just another polite email reminder, you should maintain an extremely friendly tone with your client – the bill is not yet overdue.
The most effective choice is to make the email clear and concise – with a direct call to make the payment to meet today’s payment deadline.
A whole week has passed, and now you have an unpaid invoice to deal with. It’s time for another payment request email reminder. When you write this, you should:
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This is your first email regarding the invoice collection – so you need to keep a firm tone and include a simple CTA.
You are still giving your client the benefit of the doubt, so make sure you also include a copy of the original invoice in the attachment. Perhaps you will find out that the attachment you previously sent was incorrect, and the client did not receive the invoice.
It’s now 2 weeks past the payment due date, and you’re probably getting worried. Remember that remaining professional and calm is necessary even at this point.
When you send your second direct reminder email to tell the client that their payment is overdue, you’ll need to be even firmer and more direct.
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A clear call to action and asking the client to confirm that they received the invoice email will reduce the chances that the client will ignore the email.
Although the benefit of the doubt is mostly gone now, sending another invoice attachment will serve as another reminder to your client – regardless of their reason for not responding.
Before you know it, it’s already one month past the payment due date. You should schedule another payment request email reminder and make sure to:
Considering that you have already sent a couple of invoice emails that were completely ignored, you should take a firmer and harder approach with the requesting payment letter.
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In case your business has a specific policy for handling late payments (such as an additional fee), you can state that in your payment request email as well.
However, avoid resorting to threats and direct accusations – you will risk seeming unprofessional and ruining your reputation. Additionally, you will be less likely to get paid.
Still, it’s essential not to let your emotions overwhelm you and to send professional and polite reminders to your clients.
To help you avoid mistakes when sending our payment request follow-up emails, we crafted some bad examples.
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Remaining professional in a business environment goes hand in hand with managing your emotions well. Here’s how you can do it:
Instead of sending a vague email with personal information unrelated to your topic, try to be as clear and direct as possible.
Your client hasn’t paid you even though you agreed on a deadline. You decided to write an email reminder sometime after the due date. You write something like this:
When composing a payment request email, try to get to the point right at the beginning of your email. Make sure to include a clear subject line and an explicit call to action.
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It’s been a month since you finished the project and still no money? You are so angry that you can’t even think straight. You are sending the following email:
Even if you have decided to pursue legal action against your client, threatening them is never a solution,
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