Documenting Damages: Essential Steps For Successful Home Insurance Claims In The Uae – Organizations investigate trade disturbances because they are required to do so by law or their own corporate standards, or because the public or shareholders expect them to do so. But whatever the motivation, the goal is to find out why the incident happened and take action to reduce the risk of future incidents.
Investigations often find that similar scenarios have occurred before, but for various reasons did not lead to serious consequences. This is increasingly recognized in high-risk industries, where “near misses” are also investigated, as well as incidents that have actually resulted in loss.
Documenting Damages: Essential Steps For Successful Home Insurance Claims In The Uae
A six-step structured approach to incident investigation (Figure 1) helps ensure that all causes are identified and addressed with appropriate action.
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In the event of an incident, immediate action can be taken including securing the area, preserving the crime scene and notifying relevant parties. The investigation begins at this early stage by collecting perishable evidence, eg CCTV tapes, samples.
Planning ensures that the investigation is systematic and complete. What resources will be required? Who will be involved? How long will the investigation take? For serious or complex incidents, an investigation team will be more effective than a single investigator.
Information about an incident is available from many sources, not only from the people involved or witnesses to the event, but also from equipment, documents and the scene of the incident.
An incident is usually not just one event, but a chain of events. Before determining why an incident occurred, the sequence of events must be understood.
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When we ask why, we need to identify root and underlying causes as well as direct causes. Failures and mistakes do not happen by themselves; organizations enable error-enforcing environments that encourage the development and persistence of direct causes. Such environments and the underlying management failures behind them are the root causes – the ultimate source of the incident.
While human error plays a role in most incidents, people are generally not stupid, lazy, forgetful, or willfully careless. Human errors occur as a result of influencing factors associated with the work, environment, mental or physical capabilities of the individual, the organization and its management systems. Any investigation aimed at finding the culprit is misguided.
Many investigations make the mistake of instigating measures that only address the direct causes—a quick fix that puts the last lines of defense back in place. By ignoring root and root causes, they not only miss an opportunity to reduce the risk of incident recurrence, but also leave open the possibility that other, different incidents may occur, stemming from the same common root cause ( Fig. 2 ).
Figure 2 – The possibility that a single root cause will lead to different types of trade unrest
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An investigation is closed when all outstanding issues have been closed and findings have been communicated so that lessons learned can be shared. Communication mechanisms include formal incident investigation reports, alerts, presentations and meeting topics.
Checklists, proformas and posters can be useful in setting conditions, gathering and structuring information, analyzing causes, etc. There are also software tools available to help you with the entire incident investigation and analysis process, such as TOP-SET Governors’ Investigator3 (see box 1) and also for recording and monitoring statistics of incidents, their causes and actions resulting from the investigation.
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We all do our best to ensure a happy and healthy workforce. Therefore, in a perfect world, you would never need to create an incident report.
But since incidents do happen, it never hurts to be prepared for any situation—especially the unexpected.
In this step-by-step guide, we’ll share our top tips for creating incident reports to help you conduct effective investigations and ensure similar (or more serious) incidents don’t happen again. We’ll also include our best incident reporting templates to get the job done.
All templates in this post can be customized using our simple online incident reporting tool. Registration is free, many of our templates are also free. 1. What is an incident report?
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An incident report is a form for documenting all workplace illnesses, injuries, near misses and accidents. An incident report should be completed at the time the incident occurs, regardless of how minor the injury is.
Any illness or injury that affects the employee’s ability to work must be recorded. The specifics of what the law requires to be included in an incident report will vary depending on the federal or provincial legislation that affects your workplace.
If you are unsure, you can check your government’s website for more details. In certain cases, there are exemptions that may exempt small businesses from complying with this legislation.
Here are some examples of incident report types to get you started. I’ve also included some report design tips to help you present your information effectively. We also have a comprehensive guide to general assembly design if you want to dive a little deeper into the topic.
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As with any document you create for your business, it’s good practice to include your branding in incident reports. (Brand Kit Psst feature – makes it easy to add your brand with just a click!)
Include your brand colors in your design. You can do this by using them in your report header, footer, sidebar, and any visuals.
Organize your information into sections to make it as readable as possible. One of the easiest ways to do this is to use boxes.
For example, see how these types of incident report templates use fields to separate information:
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Colors aren’t just great for making your reports, presentations, and charts more interesting to look at. You can also use color to organize parts of a report and highlight key information.
For more tips on how to use color in your designs, check out our guide to choosing colors for effective communication.
As part of your corporate branding, you can add a visual header to your reports. For example, this incident report template uses a neutral photo with a color filter to create a professional header:
You can do this by overlaying a photo on a colored background and adjusting the opacity of the photo:
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If you change employees or something happens when the person who owns the incident reports is gone, it is very important that the process is documented. This will ensure that if someone is present, they will be able to properly complete an incident report.
It may also be useful to add brief descriptions of the information in the incident report type to include in each field. See how this incident report example offers a short text to help the person fill out:
Icons are small, compact visual elements that can be used for reinforcement
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